Due to the nature of digital downloads — including eBooks, PDFs, templates, journals, and planners — all sales are final and non-refundable once the product has been delivered or downloaded. Please review product descriptions carefully before purchasing.

If you do not receive your purchased product or encounter a technical issue preventing access, you may contact us to request support or a replacement. We will resolve the issue as quickly as possible at no extra cost.

Refunds for services such as web development, eBook creation, and custom design are only available if work has not yet started. Once a project is in progress, partial refunds may be considered based on the amount of work completed at the time of the request.

All refund requests must be submitted within 3 days of purchase with full details including order number, purchase date, and reason for the request. Once approved, refunds are processed within 5–10 business days via the original payment method. Requests submitted after 3 days will not be eligible.

All products sold on Grlaz Tim Store are digital downloads — there is no physical shipping involved. Upon successful payment, your product is available for instant download, available 24/7 with no waiting time. You'll also receive an automatic email confirmation with your download link — if it doesn't arrive within 15 minutes, check your spam folder or contact us at info@grlaztim.com and we'll resend it immediately.

For custom services such as web development, eBook creation, and graphic design, delivery timelines are communicated and agreed upon before the project begins. We ensure timely delivery with regular updates, and any delays are communicated in advance.

Since our products are digital and instantly accessible after purchase, cancellations are only possible before the product has been downloaded or accessed. Please contact us within 3 days of purchase via WhatsApp or email with your order number and reason. Requests submitted after this period will not be accepted.

Due to the nature of digital products, returns and exchanges are not applicable once a product has been downloaded or accessed. However, if you received a wrong, corrupted, or inaccessible file, contact us immediately and we will replace it at no extra cost.