All products sold on Grlaz Tim Store are digital downloads — including eBooks, PDF books, journals, planners, templates, stickers and cards. There is no physical shipping involved. Upon successful payment, your product is available for instant download — available 24/7 worldwide with no waiting time.

Our digital products are available to customers in 50+ countries worldwide. Since all products are digital, there are no international shipping fees, customs charges, or delivery delays. Every customer — local or international — receives their product instantly after payment.

After successful payment, you will receive an automatic email confirmation with your download link. If you do not receive your download within 15 minutes, please check your spam folder or contact us at info@grlaztim.com and we will resend it immediately.

For custom services such as web development, eBook creation, graphic design, and content writing — delivery timelines are communicated and agreed upon before the project begins. We ensure timely delivery with regular updates. Any delays are communicated in advance.

Since our products are digital and instantly accessible after purchase, cancellations are only possible before the product has been downloaded or accessed. Please contact us within 3 days of purchase via WhatsApp or email with your order number and reason. Cancellation requests submitted after this period will not be accepted.

Due to the nature of digital products, returns and exchanges are not applicable once the product has been downloaded or accessed. However if you received a wrong, corrupted, or inaccessible file, please contact us immediately and we will replace it at no extra cost. For custom services, partial refunds may be considered if work has not yet started.